Frequently Asked Questions
Technical ProblemsWeb Browser
Payment System
Privacy Policy
Here you can find the answers to the most frequently asked questions. If your question is about delivery time or something similar please see instead our customer service.
Technical Problems
Please read Web Browser further down on this page first. If you are having a technical problem, please send an email to info@timarco.co.uk explaining the problem as well as you can.
It makes it easier for us to help if you can provide the following information:
- Web Browser: eg.Internet Explorer 6.0 or Firefox 1.05 - you often find this information in the "help" menu and in "About [web browser's name]"
- Operating System: eg. Windows XP or Mac OS X 10.3.8
Web Browser
This website has been tested with IE6, Firefox 1.05, Opera 8 and Safari 1.2. If you have an older web browser the site may not function.
We recommend that you always use the latest version of your web browser as this is often the most secure.
Firefox 1.5.0.1 + -"All Operating Systems"
A stable, fast and friendly web browser that many use. Download firefox
Internet Explorer 6.0+ -only windows
If you use Internet Explorer it is the simplest to update through windows update
Safari 1.3.2+ -only Mac OS X
If you have a Mac it is down to personal preference if you use Safari or Firefox. Update Safari
Opera 8+ -"All Operating Systems"
Certain users like this browser, others do not. Download Opera
Payment System
Below you will find information about how the payment system works.
Payment by Credit or Debit Card
To pay by credit or debit card you need your card number, the expiry date and the CVC code. CVC/CVV/Cvx2 code is the last 3 numbers on the signature strip on the back of your card. The expiry date must be written in the same format as on your card, ie month/year.