Customer service
You can reach our Customer Service at info@timarco.eu. Our Customer Service is manned monday to friday 9am - 4pm.
The address for letters and parcels is
Timarco
Payment Method
We have a secure online payment system by credit or debit card.
Attention, your payment method can determine the delivery time. We must have received payment from you before we can send out your order.
You have the possibility to cancel your order and get a refund if the order has not already been dispatched.
Conditions
Underwear cannot be exchanged for hygiene reasons unless you have requested a hygienic seal at the time of placing your order (please request this under other requirements when you proceed to the check out). Please note that bras may be exchanged.
Delivery Time
Delivery usually takes 10 - 12 days. If the item you have ordered is out of stock we will let you know an estimated delivery time, you have the option to cancel your order at this point if this is not deemed satisfactory. Any extra costs which may arise if we need to send your order in two or more separate deliveries will be borne by us.
Money Back Guarantee
You have the right to return your order within 14 days and get a refund if you are not satisfied with your order. You will get a refund for the value of the items returned, this does not include underwear which cannot be exchanged or returned for hygiene reasons unless you have requested a hygienic seal. Please note that bras may be returned.
If you want to exchange an item
You may exchange an item cost free if you are exchanging for a different colour or size, otherwise you will be charged a fee as if you are placing a new order. If you wish to exchange a used item, please contact us first at info@timarco.co.uk. The conditions are that the item must be undamaged, in a saleable condition, in the original packaging, and in a condition that you would accept it yourself as a new item. We will be able to exchange your item more quickly if you include the packing note sent with your order and fill in the details on the reverse side.
If you want a refund
You have the right to a full refund within 14 days. You will receive a refund of the value of your order, excluding underwear which cannot be returned or exchanged for hygienic reasons, except bras.
If there is something wrong with an item
If there is an error with your order which is our mistake we will of course pay the return delivery cost even if an exchange is not required, the packaging and delivery charge will also be refunded to you. Please contact us before returning any items at info@timarco.co.uk. If you have ordered several items and you are not returning all of them we will not be able to refund the packaging and delivery charge. (This is because the charge is the same, independent of how many items you have ordered.)
Regarding all returns
Pack any items to be returned well and send them as a normal letter or parcel dependent on the size. It makes it easier for us to handle your return or exchange if you send the original packing note with the items and fill in the details on the back. Please include your daytime telephone number and email address and bank account number and sort code if a refund is required.
If an item has been damaged in transit
We will always answer to any damages which occur during transport but you must report any damages to your local post office. For any returns which are sent back to us you are responsible for the transport risk.
Unclaimed parcels
For any unclaimed parcels the customer will be debited £15 for the return postal costs, expedition charges and handling fees.
Delivery addresses outside the UK
For deliveries outside the UK but within the EU. The order must be paid in full before it is dispatched. Email us at info@timarco.eu and we will be happy to help with any queries. We take payment by credit or debit card or by making a payment to the following bank account:
For deliveries outside the EU there will be an additional delivery charge of £8. The customer is responsible for any customs charges or VAT applicable in the destination country and any other delivery costs that may arise.
Customer satisfaction is the most important thing for us
Your feedback is really valuable to us and so please contact us if you have any comments or any problems. info@timarco.eu
